Privacy Policy

This Privacy Policy sets out how Andover Lawn Tennis Club (ALTC) uses and protects any information that you give Andover Lawn Tennis Club when you use this website.

ALTC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ALTC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 14th March 2018.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to your tennis club membership

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

  • To process the renewal of your tennis club membership online
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about club events or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

ALTC uses Clubspark (Sportslab Technoloday Ltd) to administer on-line its membership, court bookings and correspondence. Terms and conditions of Clubspark (Sportslab Technology Ltd) can be viewed via the ‘Policies’ page under ALTC website – .


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

Transactions are processed through a gateway provider via Clubspark (Sportslab Technology Ltd) – terms and conditions are noted within the links above. A small number of transactions are processed directly through ALTC’s bank account, no account details are stored by ALTC.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We do not store credit card details nor do we share customer details with any 3rd parties.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


By submitting your personal information to us, you signify your consent to our using the information provided in the manner described above. If we amend our privacy policy, it will be published on this website. If at any time you wish to update the information which we hold about you, or if you wish to stop receiving information from the ALTC, please write to Andover Lawn Tennis Club, Era Park, Balksbury Hill, Andover, Hampshire, SP11 7LW or email .